Refund Policy

At Crimila Boutique, we want you to be completely satisfied with your purchases. If you are not entirely happy with your order, we are here to help.

1. Withdrawal Period (Returns)

In accordance with current laws, you have 14 days from the date of receipt of your package to request a return, for any reason (change of mind, order error, etc.).

2. Return Eligibility Conditions

For your return to be accepted and validated, the item must imperatively meet the following conditions:

The product must be in its original condition: unused, unwashed and undamaged.
The product must be returned in its original packaging, complete with all labels, accessories and protections.
Any incomplete product, damaged by the customer or returned without its original packaging cannot be refunded.

3. Return Procedure

To initiate a return request, please follow these steps:

Send an email to our customer support at: support@crimila-boutique.com (or contact us via our contact form).
Indicate your order number, the product(s) concerned, and the reason for the return. In case of a defective or damaged product upon delivery, please attach clear photos of the problem.
Our team will respond within 24 to 48 hours to provide you with the exact return address and necessary instructions.

Note: Please do not return your purchase directly to the manufacturer's address without contacting us first.

4. Return Shipping Costs

Change of mind / Withdrawal: Shipping costs for the return of merchandise are the sole responsibility of the customer.
Defective product or error on our part: If the product received is damaged, defective, or does not match your order, return costs will be fully covered by Crimila Boutique after validation by our support.

5. Refund Process

Once your return package is received and inspected by our services:

We will send you an email to notify you of the successful receipt of your item and to inform you of the approval or refusal of your refund.
If your request is approved, the refund will be automatically processed and credited to your original payment method (credit card or original payment account) within 5 to 7 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your banking institution.

6. Company Contact Information

For any questions regarding our refund policy, you can contact us at any time:

Store Name: Crimila Boutique
Support Email: support@crimila-boutique.com
Phone: +481694030194
Postal Address (Headquarters/Returns): Odrodzenia 9, 22-400 Zamosc, Poland

UNITED STATES REFUND & RETURNS (ENGLISH VERSION)

30-Day Return Guarantee: We offer a strict 30-Day Return Policy, meaning you have 30 days after receiving your physical item to request a standard product return.
Return Eligibility & Condition: To be eligible for a successful return, your item must be unused, with all original tags, protective films intact, and inside its original retail packaging.
How to Start a Return: To initiate a return, please contact our support team at support@crimila-boutique.com. If your return request is accepted, we will provide you with the explicit warehouse return address details.
Return Shipping Cost: For standard returns or customer remorse, return shipping fees are the responsibility of the customer. If the item arrives defective, broken, or damaged upon unpacking, we will provide a replacement or a full refund immediately.

BUSINESS CONTACT INFORMATION