General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to all product sales concluded on the website crimila-boutique.com between the Crimila Boutique store and the customer.

ARTICLE 1 - PURPOSE AND ACCEPTANCE

These conditions aim to define the terms of sale between Crimila Boutique and the customer, from order to services, including payment and delivery. Placing an order implies the customer's full and unreserved acceptance of these conditions.

ARTICLE 2 - PRICES AND PRODUCTS

  • All product prices are indicated in Euros (€) including all taxes (TTC) for deliveries in France, unless otherwise specified.

  • Products remain the property of Crimila Boutique until full payment of the price.

  • We reserve the right to modify our prices at any time, but the product will be invoiced based on the rate in effect at the time of order validation.

ARTICLE 3 - ORDER AND VALIDATION

The customer can place an order on the website crimila-boutique.com. The ordering process includes the following steps:

  1. Selection of products and adding them to the cart.

  2. Cart validation.

  3. Entry of personal information and delivery address (France).

  4. Choice of payment method and acceptance of the GTCS.

  5. Order confirmation. A confirmation email will be sent to you immediately.

ARTICLE 4 - PAYMENT METHODS

Payment for your purchases is made via secure payment methods available on the site (Bank cards, Visa, Mastercard, or other secure payment gateways displayed at the time of payment). Payment data is encrypted using the SSL protocol.

ARTICLE 5 - SHIPPING AND DELIVERY POLICY

We deliver our products in France. To ensure full transparency as required by our partners and Google Merchant Center, here are our delivery times:

  • Processing Time (Handling Time): 1 to 3 business days (Monday to Friday). Orders placed on weekends will be processed starting Monday.

  • Delivery Time (Transit Time): 7 to 15 business days to arrive at your address in France.

  • Shipping Costs: Unless there is an exceptional promotion or otherwise indicated on the product page, standard delivery costs are clearly shown at checkout.

Note: A tracking number will be sent to you by email as soon as your order is shipped so you can track your package in real time.

ARTICLE 6 - WITHDRAWAL AND RETURNS

In accordance with our Return and Refund Policy, you have a right of withdrawal of 14 days from the receipt of your package. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

ARTICLE 7 - WARRANTY AND LIABILITY

All our products benefit from the legal guarantee of conformity. In case of a defective or non-compliant product, please contact us at the email address below with supporting photos for a replacement or refund.

ARTICLE 8 - CONTACT DETAILS AND CONTACT

For any questions regarding your purchase conditions or for order tracking, you can contact us:

  • Store Name: Crimila Boutique

  • Website: crimila-boutique.com

  • Support Email: support@crimila-boutique.com

  • Phone: +481694030194

  • Postal Address: Odrodzenia 9, 22-400 Zamosc, Poland

UNITED STATES TERMS OF SERVICE (ENGLISH VERSION)

  • Pricing & Localization: Prices are systematically localized based on your detected structural traffic region. American buyers view and execute transactions exclusively in United States Dollars ($ USD), while European buyers are processed in Euros (€ EUR).

  • Customs, Duties & Local Taxes: For items distributed internationally, customers are recognized as the importer of record. Any unexpected local custom duties, entry tariffs, or regional structural tax weights issued by local border control algorithms (such as US Customs or European borders) are separate from our direct checkout costs.

BUSINESS CONTACT INFORMATION

  • Store Name: Crimila Boutique

  • Customer Support Email: support@crimila-boutique.com

  • Phone Number: +48 169 4030 194

  • Business Address: Odrodzenia 9, 22-400 Zamosc, Poland